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The storefront already runs the Tidio chat widget. The Help Center is embedded on the same page.
- Scenario
- Alongside the merchant’s own widget
- Watch for
- Exactly one chat bubble — the merchant’s. The embedded Help Center must load no widget of its own (ADR-0022), so
window.tidioChatApistays theirs. Check the frame’s own HTML for acode.tidio.cotag: there must not be one.
The merchant's own Tidio widget loads on this page too, exactly as it does on
their storefront. It is the reason the embedded Help Center loads no chat of its
own: a second loader on one page replaces window.tidioChatApi and
the listener queue behind it.